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SHIPPING POLICY

This Shipping Policy is formulated by SIFAN BV (Registration No.: 1011.822.044, Address: Philippe Spethstraat 162, 2950 Kapellen, Belgium) and applies to all orders placed through [Your Independent Website Domain] with delivery addresses in the European Economic Area (EEA) member states. Separate delivery rules apply to orders within Belgium, and cross-border delivery rules apply to other EU member states. By placing an order on our website, you acknowledge and accept all terms and conditions set forth in this Shipping Policy.

1. Delivery Zones & Shipping Methods

1.1 Eligible Delivery Zones

• All areas of Belgium (Kapellen, Antwerp, Brussels, etc.)
• All EEA member states (Germany, France, Netherlands, Italy, Spain, etc.). Remote islands and overseas territories are not supported for the time being.

1.2 Official Partner Logistics Carriers

• Within Belgium: Bpost (Belgian Post), DPD Belgium Express
• EU Cross-border: DHL Express, UPS Europe Line, J&T Express Europe Line
• Overseas Warehouse Shipping: Direct shipping from our Belgium local warehouse (Kapellen), covering next-day/2-day delivery for core EU countries.

2. Delivery Timeframes & Shipping Fees

2.1 Estimated Delivery Time (calculated after payment confirmation and customs clearance, excluding customs inspection time)

Delivery Zone	Estimated Delivery Time	Notes
Kapellen, Belgium	1-2 business days	Direct shipping from local warehouse
All Belgium	2-3 business days	No remote surcharge
Core EU Countries (DE/FR/NL/LU)	3-5 business days	Cross-border express line
Other EU Member States	5-7 business days	1-2 days delay for some Southern/Eastern European countries

2.2 Shipping Fee Calculation & Free Shipping Policy

• Shipping Fee Basis: Calculated by package weight + destination country. The exact fee is automatically calculated and displayed in real-time on the checkout page.
• Free Shipping Offer: Orders within Belgium with a minimum purchase of €[X] enjoy free shipping; EU cross-border orders with a minimum purchase of €[Y] enjoy free basic shipping (a remote surcharge of €[Z] applies to remote areas).
• Shipping Fee Inclusions: Logistics transportation fee and customs declaration fee. Exclusions: Import duties, VAT, and customs inspection fees (if applicable).

3. Order Processing & Shipment Rules

• Order Processing Time: Orders received between 9:00-18:00 (CET) on business days will be processed, packed and shipped within 24 hours. Orders placed on weekends and EU public holidays will be processed on the next business day.
• Shipping Notification: A shipping confirmation email/SMS with tracking number + tracking link will be sent once your order is dispatched. You can track the real-time shipping status in the My Orders section on our website.
• Order Modification/Cancellation: Address modification or order cancellation is only allowed before shipment. No modifications are accepted after dispatch; cancellation requests after shipment must follow our return policy.

4. Customs Clearance & Tax Information

4.1 Compliant Customs Declaration

• We strictly comply with the Belgian Customs Reverse Calculation Declaration Rule (effective 1 March 2024). Declared value = product selling price - sales VAT - EU internal logistics fee - platform fee, with the declared value not less than 30% of the selling price to avoid under-declaration risks.
• Customs Documents: We provide a complete set of official documents including commercial invoice, packing list, certificate of origin, and 6-digit HS Code, in compliance with the EU ICS2/ENS 2.0 advance manifest declaration requirements (declaration completed 24 hours before shipment).

4.2 Tax Liability Rules

• Belgian Domestic Orders: Product prices include Belgian VAT (Value Added Tax); no additional taxes apply.
• EU Cross-border Orders:
  • We apply the EU IOSS VAT Unified Declaration System; product prices include the destination country's VAT, and no additional VAT is payable by the customer.
  • For high-value goods (per order over €150) / special categories (e.g., leather goods, electronic products), any import duties/luxury taxes imposed by the destination country's customs are the sole responsibility of the customer, who will be contacted directly by customs for payment.
• Tax Disputes: Additional taxes arising from customs revaluation of goods value are borne by the customer if not caused by our under-declaration; full responsibility for such taxes lies with us if caused by our declaration errors.

5. Delivery & Signage Rules

• Personal Signature: The recipient must sign for the package in person with a valid ID document. For proxy signature, the proxy must provide the recipient's written authorization.
• Inspect Before Signing: You may inspect the package before signing. If the goods are damaged, missing or incorrect, refuse to sign and contact our customer service immediately (+32493276006) with on-site photos as evidence.
• Unconditional Signage: Signing for the package constitutes confirmation of the goods' intact condition. We will not be able to assist with liability claims against the logistics carrier for subsequent damage/missing claims after signature.

6. Shipping Exception Handling

6.1 Common Exceptions & Resolutions

• Package Delay: If the package is not delivered beyond the promised timeframe, contact our customer service for inquiry. For delays of more than 7 days caused by the logistics carrier, you may apply for shipping fee reduction/partial refund.
• Package Loss: A package is deemed lost if the tracking status shows "dispatched" with no further updates for more than 10 days. We will reship the goods or issue a full refund at no cost to you.
• Customs Inspection/Seizure:
  • Inspection due to complete and compliant declaration: Inspection time is not included in the delivery timeframe; we will assist with following up on the inspection progress.
  • Seizure due to the customer's false delivery information/refusal to cooperate with customs inspection: All losses are borne by the customer.
  • Seizure due to under-declaration/incomplete documents (our liability): We will bear all customs rectification fees and reshipping costs.

6.2 Exception Handling Timeframe

Our customer service will provide a solution within 2 business days of receiving your exception feedback and follow up until the issue is resolved.

7. Return & Exchange Shipping Rules

Compliant with the EU 14-day Unconditional Return Policy for consumers.

• Return Timeframe: EU consumers have the right to return goods for a full refund within 14 days of receiving the package, provided the goods are in their original, unopened condition with all accessories included.
• Return Address: All returns must be sent to our Belgium Kapellen Overseas Warehouse (Address: Philippe Spethstraat 162, 2950 Kapellen, Belgium). Returns to warehouses in other countries are not accepted.
• Return Shipping Fee Liability:
  • Quality Issues/Wrong Delivery/Missing Items: We bear the full return shipping fee; you may choose a cash-on-delivery logistics service (partner carriers: Bpost/DPD).
  • Unconditional Returns: The return shipping fee is the sole responsibility of the customer. We recommend using economical EU internal logistics to avoid high shipping costs.
• Exchange Shipping: Exchanged goods will be reshipped for free with the same delivery timeframe as regular orders; no secondary shipping fee is charged.

8. Special Category Shipping Notices

• Prohibited Items: We do not ship seeds, alcohol, tobacco, single-use plastic products, infringing products, and other items prohibited by Belgian/EU customs.
• Compliance Requirements for Special Categories:
  • Electronic Products: Compliant with the EU WEEE Directive and Battery Law, with pre-paid recycling funds and attached compliance certification documents.
  • Textiles: Attached with ingredient labels in French/German/local language, compliant with EU environmental protection standards.
  • Food/Cosmetics: Attached with EU agent information, compliant with the EU CPNP notification requirements.
• Shipping Restrictions for Special Categories: Some special categories (e.g., liquids/powders) are only available for land transportation, with a 1-2 day delay for EU cross-border delivery.

9. Shipping Disclaimer

• We shall not be liable for delivery delays or losses caused by force majeure, including but not limited to natural disasters, wars, EU customs policy adjustments, logistics strikes, and epidemic control measures. We will make every effort to assist with tracking the shipping status.
• All losses caused by customer-related reasons, including but not limited to incorrect delivery address, no one available to receive the package, unresponsive contact, and refusal to pay applicable taxes, are the sole responsibility of the customer.
• Delivery timeframes are automatically extended for EU public holidays (e.g., Christmas, Easter) during which logistics services are suspended, and such delays are not deemed as shipping delays.