10. CONTACT INFORMATION

Our customer service hours are 9:00-18:00 CET (Monday to Friday). For any inquiries, complaints or right exercise requests, please contact us via the following official channels:

• Data Protection Officer (DPO) Email: sifan-be@hotmail.com
• Customer Service Hotline: +32 493 276 006
• General Enquiry Email: ben@newborder.be
• Mailing & Return Address: SIFAN BV, Philippe Spethstraat 162, 2950 Kapellen, Belgium
• Online Customer Service: [Live Chat Icon - Bottom Right of Website]

Shipping/complaint feedback will be responded to within 3 business days; data protection related requests will be processed within 15 business days (in compliance with GDPR).