Privacy Policy

Introduction

SIFAN BV (hereinafter referred to as "we", "us", or "our") attaches great importance to the protection of your privacy. We are committed to safeguarding the trust you place in us. Please read the following carefully to understand the details of our Privacy Policy. Your use of this website constitutes your acceptance of this Privacy Policy.

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make purchases on our website. We operate exclusively for customers in the European Economic Area (EEA), and therefore this policy is formulated in strict compliance with the General Data Protection Regulation (GDPR) and other relevant EU regulations.

Company Information:

Company Name: SIFAN BV
Registered Address: Bredabaan 245, 2930 Brasschaat, Antwerpen, Belgium
Email: sifan-be@hotmail.com
Phone: [Company Phone Number]
VAT / Company Registration: [VAT Number / Company Registration Number]

Scope of Information Collection

In the course of your interaction with us, we may collect the following categories of information:

Technical Data

When you visit our website, certain technical information is automatically collected, including but not limited to IP address, browser type, operating system, access time, page browsing history, and data collected through cookies and similar technologies.

Transaction Data

When you purchase our products, we need to collect necessary transaction information, including your name, delivery address, billing address, payment details, email address, and contact telephone number.

Customer Service Data

When you contact our customer service team, we collect the contact information and inquiry content you provide to deliver effective support to you.

Purposes of Information Use

To provide, operate, and maintain our services
To process orders and complete transactions
To deliver products and provide services
To conduct necessary business communications with you
To improve and optimize website performance
To prevent fraud and ensure security
To fulfill obligations required by law

Legal Basis for Data Processing

In accordance with the GDPR, the legal bases for our processing of your information include:

Performance of a contract with you
Compliance with legal obligations
Protection of our legitimate interests (provided that this does not unduly impact your rights and freedoms)
Based on your explicit consent in specific circumstances

Data Sharing and Disclosure

Service Providers

We collaborate with trusted service providers, including payment processors (e.g., Stripe, PayPal), logistics companies (e.g., PostNL, BPost), and IT service providers (e.g., Shopify). These partners may only process your information to the extent necessary to perform their services and are bound by strict contractual obligations.

Legal Requirements

We may disclose your information when required by law, regulation, or judicial proceedings.

Business Transfers

In the event of a corporate transaction such as merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

International Data Transfers

Since our services are targeted at the European Economic Area, your information may be transferred for processing outside the EEA. We will ensure that all such transfers provide an adequate level of data protection and comply with applicable data protection laws. Where applicable, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to safeguard your data.

Data Security Measures

We adopt reasonable technical and organizational measures to protect your information against accidental loss, unauthorized access, use, disclosure, or alteration. All payment transactions are encrypted using SSL/TLS technology.

Data Retention Period

We retain your information only for the period necessary to achieve the purposes stated in this policy, or as required by law. Upon expiration of the retention period, we will securely delete or anonymize your information. Specifically:

Order data: retained for 7 years (as required by Belgian tax law)
Customer service correspondence: retained for 2 years
Marketing data (with consent): retained until consent is withdrawn

Your Rights

Under applicable law, particularly the GDPR, you have the following rights:

Right to access your personal information
Right to rectify inaccurate or incomplete information
Right to erasure (right to be forgotten) in specific circumstances
Right to restrict or object to the processing of your information
Right to data portability
Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us using the contact details below. We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Cookie Usage Notice

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and provide relevant content. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect website functionality.

For more information about the cookies we use, please refer to our Cookie Policy or manage your preferences via the cookie consent banner on our website.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer via the following methods:

Email: sifan-be@hotmail.com
Phone: [Company Phone Number]
Postal Address: SIFAN BV, Bredabaan 245, 2930 Brasschaat, Antwerpen, Belgium

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):

Website: www.gegevensbeschermingsautoriteit.be
Address: Drukpersstraat 35, 1000 Brussels, Belgium

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Any material changes will be posted on our website, and we will notify you by other means where appropriate. The latest revision date is displayed at the top of this policy.

Last updated: June 2026